Frequently Asked Questions
Find quick answers regarding purchasing, delivery, payment, warranty, exchanges, refunds, and care for your HOREVAN Watch.

Is HOREVAN Watch a secure store?
Yes. Purchases are made in a secure environment, with payment processing handled by specialized platforms and store support available to assist customers both before and after placing an order.

How do I know which watch suits me best?
Consider your style: models with steel bracelets convey a sense of presence and versatility, while leather or silicone straps tend to offer comfort and a more casual look. Each product page features images, descriptions, and details to help you make a confident choice.

Do the products come with packaging?
Products are carefully prepared for shipment and—where applicable to the specific model—include the packaging, accessories, and items listed on the product page.

How do I track my order?
Once the order is confirmed and processed, tracking information will be made available as soon as it becomes active. Please note that the tracking code may take some time to update in the carrier's system after shipment.

What is the delivery timeframe?
Delivery time depends on the destination, product availability, the carrier, and any relevant logistical processes. HOREVAN Watch strives to ensure a transparent shopping experience and provides status updates whenever new information becomes available.

What payment methods are accepted?
Available payment methods are displayed at checkout during the purchase process. Orders are confirmed once payment has been approved by the processing platform.

Can I pay in installments?
When available, installment options appear directly at checkout. Please review the terms and conditions before finalizing your order.

Do the watches come with a warranty?
Yes. The warranty covers manufacturing defects, subject to the store's terms and conditions. It does not cover misuse, drops, impacts, improper contact with water or chemicals, unauthorized modifications, normal wear and tear, or damage caused by the customer.

Can the watch get wet?
Even if a model is water-resistant, we recommend avoiding unnecessary exposure to water, such as during showers, hot baths, or while in steam, pools, or the sea, as well as contact with chemicals. These care tips help preserve the watch's appearance and functionality for longer.

How can I best care for my watch?
Avoid strong impacts, drops, and contact with perfumes, alcohol, cleaning products, and excessive moisture. After use, wipe it with a soft cloth and store it in a dry place.

Can I exchange or return my order?
Yes. Returns due to a change of mind can be requested within 7 calendar days of receipt, provided the product is unused, in good condition, and includes accessories, tags, and packaging whenever possible. Please consult the Exchange and Return Policy for full criteria.

How long does it take to receive a refund?
Once the return is approved, the refund will be processed within 10 business days. For credit card payments, the reversal may appear on your statement within one or two billing cycles, depending on the card issuer's rules.

What should I do if my product arrives defective or damaged?
Contact us within 7 calendar days of receipt, providing your order number and photos or videos of the product and packaging. Our team will evaluate the case and advise you on the next steps.

My order was returned to the sender. What happens now?
Orders returned due to an incorrect address, incomplete information, the recipient being unavailable, refusal of delivery, or failure to pick up the package may require re-confirmation of details and, where applicable, payment of new shipping fees for reshipment.

How can I contact HOREVAN Watch?
Contact us via email at sac@horevan.com. Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM.