Some recent orders may experience delays in the dispatch of tracking codes due to the critical situation caused by the coronavirus threat in Asian countries, where some of our products originate. However, the processing time and total shipping time will remain unchanged.
Horevan.com operates with the following shipping method:
1. Internationally shipped products
1.1. Purchase policy
All products available on horevan.com are shipped directly from our overseas suppliers (United States Fulfillment Orders may be shipped from our fulfillment operation in: 8200 NW 41st Street, 2nd Floor Doral, FL 33166 United States International Fulfillment Certain products may be shipped directly from our international fulfillment partners in China. China Fulfillment Location: 5 Fa Yuan Si Xi LiXi Cheng Qu, Bei Jing Shi China, 100053) to the address provided at the time of purchase. takes between 3 and 9 weeks (on average, following dispatch), depending on the location. Products are dispatched within 7 business days of payment confirmation in our system.
Orders placed via bank slip (*boleto bancário*) take 1 to 3 days for payment confirmation in our system.
We provide a tracking code so the customer can monitor the delivery progress of their order.
Please note: In certain cases, this delivery timeframe may be extended by a few additional business days due to delays, strikes, holidays, periods of high postal volume, or other situations beyond the store's control.
The store guarantees order delivery; we take responsibility for refunding the full amount paid for products that are lost or go missing during the delivery process. All products are shipped with loss insurance and free online tracking; delivery of your product is 100% guaranteed.
1.2. Insured shipping
"If the product is delayed and not delivered within 70 business days of dispatch—excluding cases beyond the store's control—the full amount paid will be refunded on that date."
Please note: You may receive more than one package, as your products may come from different suppliers. So, if you receive one product before another, rest assured—this is
completely normal.
1.3. Order Tracking
Products will be shipped via the postal service or another carrier. A tracking code
will always be provided so the customer can monitor delivery progress; horevan.com
undertakes to instruct the customer on how to track their products. The tracking access
code will be emailed to you as soon as it becomes available to horevan.com.
The order tracking code is provided 3 to 9 business days after payment confirmation.
It may take 5 to 10 days for shipping information to appear on the postal service's website
after the tracking code is issued.
2. General Conditions (Important)
2.1. Order Addressing
horivan.com will arrange for products to be shipped to the address requested by the customer.
Therefore, to avoid delivery issues, please pay close attention when entering the
delivery address for your order.
2.2. Recipient Absent

Ensure that someone will be present at the address to receive your products. The postal service
makes three delivery attempts; if no one is present to receive the package during any of
these attempts, it will be taken to the nearest post office branch. In this case, the
recipient must pick up the package from the post office within 7 calendar days.
If the recipient fails to collect the package, postal service regulations dictate that it
be returned to the sender; a new shipping fee will be required to resend the product. All details regarding delivery attempts—as well as the address of the Post Office branch where the recipient must collect the package if no one is present at the delivery address—are recorded in the order tracking information. This can be monitored on the Post Office website using the tracking code provided by the store.
2.3. Incorrect or Incomplete Address
horevan.com is not responsible for incorrect or incomplete destination addresses entered for orders placed in the store. In the event of an incorrect or incomplete address, Post Office policy dictates that the package will be returned to the sender, and no further delivery attempts will be made to that address.
If delivery fails due to a discrepancy in the address provided by the customer, the customer is not entitled to a refund; payment of a new shipping fee—in the amount of 55 reais (covering shipping costs plus the Post Office fee)—will be required to resend the product.
By making a purchase on our website, the customer agrees to the conditions and policies established here by horevan.com.
The horevan.com Team.