Please read this carefully to ensure you are fully informed.
Rest assured, we are here to help!
Before sending any product for exchange or return, we recommend contacting our Customer Service
Department first via email at sac@horevan.com for guidance on the proper procedure.
Return Policy:
Order Cancellation (Change of Mind):
If you purchased an item via the horevan.com website and received it in perfect condition but are
not satisfied with your purchase, you may request a cancellation through our Customer Service
Department via email at sac@horevan.com.
Please note the rules below.
Timeframe for cancellation:
In accordance with the Consumer Protection Code (CDC), customers who purchase from online
stores have up to 7 (seven) days after receiving the product to register a cancellation request.
Attention: The right of withdrawal is essentially a "cooling-off" period. Its purpose is to protect
consumers from aggressive sales practices and from the fact that they may be unfamiliar with the
purchased product.
However, this cooling-off period is not the same as a product trial period.
The intent to cancel must be immediately communicated to the supplier, following
these rules:

The merchandise must be returned via the postal service, with shipping costs paid by the customer,
to the address listed on the purchase invoice.
The product must be returned in its original packaging, accompanied by all
manuals.
The product must be returned with its proof of purchase.
The product must show NO signs of use.
ATTENTION: Products sent that do not meet the above specifications will not be accepted and
will be returned to the sender.
Refunds:

Credit card: The refund may appear on your statement within the next two billing cycles. ATTENTION: Refunds are processed only after the product(s) have been received and their condition inspected at our Distribution Center. (The product must show no signs of use).
NOTE: Any intent to cancel an order must be communicated to our Customer Service Department before the product(s) are shipped; a letter stating this must be included with the returned product.
Otherwise, the return will not be accepted.
Exchange Policy:
Regarding clothing and footwear: We do not exchange products due to incorrect sizing

chosen by the customer: We provide product measurements in centimeters to prevent sizing errors. According to the Consumer Protection Code (Article 18), retailers are not legally obligated to exchange items simply because a customer changed their mind regarding color, size, style, or any other similar reason. The Consumer Protection Code grants customers the right to exchange items only in the event of product defects.

Defective Products
Products with Alleged Manufacturing Defects:
Products sold via the horevan.com website come with a 90-day warranty covering inherent manufacturing defects.
Here is how to request an assessment for alleged manufacturing defects:
Returning Merchandise:

Merchandise must be sent via the postal service to the address
listed on the purchase label.
Return the product in its original packaging.
The customer must include proof of purchase
along with the product.
The customer must provide a brief written description of the alleged defect
being reported, explaining how the product was used,
the frequency of use, etc.
ATTENTION: Products sent without adhering to the specifications above will not be accepted for
defect assessment and will be automatically returned to the sender. Product Defect Analysis:
Defect assessment will be conducted by our suppliers, from whom we will receive the final report regarding the exchange request.
Average completion time: 15 business days after receipt of the product.

Report Favoring Exchange:

The customer will receive a replacement with the same product at the original delivery address, at no additional cost.
If the same model is out of stock, the customer will be notified and may choose a different model for the exchange from the options available on the website, subject to the credit limit.
If there is a price difference between the chosen product and the original product, payment of the difference will be required.

Report Not Favoring Exchange:
The product will be returned to the customer along with the rejection letter/report; no replacement will be provided.
Reasons for rejection:

Absence of defect (the damage reported by the customer was not found).
Signs of improper use of the product.
Signs of accidental damage.
Normal wear and tear due to use.
Improper washing of the product.

Automatic Sale Cancellation by horevan.com
Automatic Purchase Cancellation:
Order cancellation and release of purchased products initiated by horevan.

...will be automatic in the following situations:

Inability to process the credit card charge for the purchase.
Inconsistencies in the data entered in the order.
Out-of-stock items.

Refunds initiated by horevan.com will occur in the following situations:

Inability to deliver the purchased merchandise due to the delivery address provided by the buyer being non-existent or inaccessible. If delivery is impossible for this reason, the product will be returned to our Distribution Center, and horevan.com will refund the amount corresponding to the product price(s), excluding shipping costs.
If the purchased merchandise is unavailable due to sales activity, the amount paid will be refunded to the buyer using the same payment method used for the purchase. In such cases, the buyer will be notified of the situation.